Consultation Conversion
Consults are designed or they are winged, and the difference is the close rate. Documented client data puts an untrained coordinator around a 25% close against 80% for a trained one — same leads, same treatments, different structure. This module builds the consult as a repeatable arc: discovery that does the selling, plans instead of quotes, objection handling that isolates the real hesitation, and the follow-up where a large share of consult revenue actually closes. Six lessons, scripts annotated line by line inside the course.
Free forever · No credit card · Bring your whole team
What you'll learn
6 lessons, in working order.
- 01
The Anatomy of a Converting Consult
High-converting consults follow a repeatable arc
- 02
Discovery Questions That Do the Selling
Patients close themselves when discovery is done right
- 03
Presenting Treatment Plans and Price
Plans beat quotes — and how to present the number
- 04
Handling Objections and Hesitation
"I need to think about it" is a question you haven't answered yet
- 05
Financing Without Discounting
Make the plan affordable without cutting your price
- 06
Follow-Up Is Where Consults Close
A large share of consult revenue closes after they leave
Each lesson: a short video, a 2,000+ word deep-dive, verbatim scripts, and one action for the week. All of it unlocks at signup.
The numbers behind this module
Sourced, not asserted.
$216 vs $484
median med spa ticket per visit against the 90th percentile — same treatment menu, 2.2x the revenue
Zenoti 2026 benchmark report, 2025 platform data
93%
of leads that ever converted were reached within six call attempts
Velocify, 3.5M lead records
77%
of digital leads received no response at all
XANT, 55M sales activities
Questions owners ask
Direct answers, then the lesson behind each one.
What is a good close rate for a med spa consultation?
Trained consult teams close dramatically more than untrained ones: Catherine Maley's documented client data puts an untrained coordinator around 25% and a trained one around 80%. If your consults convert below half, the gap is usually structure, not leads. This module rebuilds the consult as a repeatable arc rather than a personality-dependent conversation.
What should a med spa consultation actually include?
A converting consult follows a repeatable arc: discovery questions that surface what the patient actually wants, a treatment plan presented as an outcome pathway, a clear price presented once, and a scheduled close. High performers do not improvise this sequence. The module walks the full anatomy lesson by lesson, with the discovery questions and presentation language verbatim inside the course.
How do you respond to “I need to think about it”?
Treat it as a question you have not answered yet, not a no. The vague stall almost always hides one of four real objections — price, timing, doubt about results, or a partner who is not in the room — and the correct move is one isolating question that reveals which one you are facing before you respond. The course includes a verbatim script for each of the four.
Should you present a treatment plan or a price quote?
A plan. Quotes invite comparison shopping on a number; plans anchor the conversation on the outcome and the pathway to it. The plan-presentation lesson covers how to structure the plan, when the number enters the conversation, and how to present it without flinching.
How much does follow-up matter after a consultation?
It is where a large share of consult revenue closes. Velocify's analysis of 3.5 million lead records found 93% of leads that ever converted were reached within six attempts, while XANT's data shows 77% of digital leads get no response at all. Most practices stop at one touch; the follow-up lesson builds the sequence that does not.
Consultation Conversion unlocks in one minute.
The lessons, the scripts, and the tools are free. No credit card. One signup covers your whole team.
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